Refund Policy

At DUALITY, all products are made to order through print-on-demand fulfillment partners. Because each item is produced specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Eligibility

We will offer a resolution for orders that arrive damaged, defective, or with an incorrect item (wrong design, color, or product). To be eligible, you must contact us within 7 days of delivery with photo evidence of the issue. No return shipment is required.

How to Request a Resolution

Email us at the contact address listed on our store with the following:

• Your order number
• A clear photo showing the damage, defect, or incorrect item
• A brief description of the issue

Once we review your request, we will offer your choice of a replacement item (reprint) or a full refund to your original payment method.

Refund Timing

If a refund is approved, it will be processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.

Cancellations

Orders may be cancelled only before production has started. Once a product has entered production with our fulfillment partner, we are unable to cancel or modify the order. Contact us as soon as possible after placing your order if you need to request a cancellation.

Non-Eligible Items

We are unable to offer refunds or replacements for:

• Incorrect size or color chosen at checkout
• Change of mind after purchase
• Orders where the issue is reported more than 7 days after delivery

Contact Us

If you have questions about your order or need to report an issue, please reach out through the contact information on our store. We are committed to making things right when something goes wrong on our end.